Communication Skills for Non-Clinical Teams

Communication Skills are vital to the development of both organisational culture and human relationships. You may have heard the statement – “we are what we do’, well in an environment such as the Hospice, “we do who we are”.
The quality and efficacy of all we do is dependent upon two vital aspects – how aware we are of ourselves and how well we communicate. Many factors influence our ability and effectiveness, this course will provide opportunity to consider, wonder and improve. Ultimately, no matter the role we fulfil, our shared vision is to enhance patient and carer experience. Our relationships with all Hospice team members will inevitably impact upon this, despite our level of consciousness, awareness or intention.

The course aims to provide a supportive experiential learning opportunity to:

      • Reflect upon current practice within challenging management/leadership situations
      • Analyse ‘comfort zones’ within communication scenarios
      • Develop your professional communication skills
      • Increase your confidence when facilitating difficult conversations or appraising performance

This course is being facilitated by the Education Facilitator of the Specialist Palliative Care Centre of the St Margaret of Scotland Hospice.
“Kind words can be short and easy to speak, but their echoes are truly endless.” – Mother Theresa

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Course Info

1 Day Course
Dates: 15th June 2020
Time: 10:00 – 16:00
Venue: St Margaret of Scotland Hospice


Caren Chang, Education Facilitator.

To book the above course or any other courses on offer, please click here.